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My wife and I rented an apartment for two weeks in
Tropea, Italy through Homelidays.com, a Paris-based
agency with 28,000 rentals in 85 countries. The website
stated that “98% of renters satisfied with their stay.”
The apartment we selected had received 100% glowing
reviews from previous renters. When we arrived, we
discovered the description the owner had given to the
website contained major misrepresentations as to
location, size and features. The apartment was totally
unacceptable for our purposes; we forfeited our deposit
and found other accommodations. On our return, I wrote
a negative review for the property. Homelidays,
however, refused to post the review, saying the owner
disagreed with it and Homelidays had no way of telling
who was right. No wonder there were only positive
reviews! Nothing on Homelidays’ website said negative
reviews were not published. Obviously Homelidays is
only interested in renting properties and is not
interested in giving its customers honest feedback. |
| It appears that owners can edit renters'
testimonials, or even choose not to publish them at all.
I have recently written two testimonials; in one, the
owner deleted the important information that there are
over 100 steps up to the apartment; the other, which had
a few mild criticisms (there could have been a lot more
- the apartment was quite dirty) has not appeared at
all. What is the point of having testimonials if only
the positive points are ever published? |
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