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In March 2008 we had our first negative experience with
a vrbo rental. The place had not been cleaned
before we arrived and no clean sheets meant people aged
60-89 slept in chairs at our $555/ night unit at Kahana
Maui. Later in the week the electricity was shut off for
non-payment, for about an hour. The owner, Don Kogle,
agreed to talk about a rate adjustment, but then ignored
all emails and phone messages.
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I rented a 3br/2ba house at 4925 W. Roberts Dr. Santa
Ana, CA in Mrch of 2006 using VRBO. The total for 3
nights was $610, which was more than they advertised in
the listing, but cheaper than most other listings. The
house we rented was clean and smallish, and the owners,
to our surprise, we living in the other side of the
ranch house. So when we went out on the garden patio,
they we looking directly at us thru their patio door! On
top of that, I got a parking ticket for street cleaning
because we had to share the driveway with them.
So a caveat for all VBRO users, check to make sure that
you will not be sharing the house, unless the lack of
privacy doesn't bother you! If I had to do it again, I
would just find a hotel/motel close to the beaches.
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We always check VRBO first when looking for a
vacation house/condo and have never been disappointed
with the price or the rental. Using the VRBO site
is easy; pictures download quickly and information is
accurate.
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| VRBO is good for offering a large number of
rentals in a particular (US) location. However, the
availaibility aspect is a disaster - a lot of properties
say you should check their availability chart before
contacting them but we found not one of the charts on
VRBO had a single date entered although they were
often fully booked for the period we wanted |
| Summit Peaks South is a property to stay away from.
VRBO has many excellent properties to rent. This
is NOT one of them. Make this your last choice as the
owner ripped our family off. Even after numerous
correspondences, he continues to blow us off. Do
yourself a favor. Enjoy your vacation renting from
someone else. |
| We are very disappointed in how the VRBO allows the
owners to screen comments they don’t like! We rented a
condo from Chris in Sandpoint, Idaho at The Seasons for
8 days (VRBO 127485) I have used VRBO many times
without a problem, but Chris will not return our deposit
. He said he was simply too busy running his two
companies, he didn’t even attempt to explain why ! He
told me if it was so important to get it back I should
not have rented from them. He finished by telling me not
to bother him again. This brings up a potential problem
for all renters of VRBO listings, what recourse do we
have! On our next trip to Idaho we are going to file a
small claims action, but unless the court date falls at
a time we are in Idaho, it is not worth the plane ticket
to appear and try to get our deposit back. VRBO needs to
revise their system and provide some security for
renters. |
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